These Terms and Conditions explain your rights, obligations, and responsibilities, as well as those of One Way America.
A contract is a two-way arrangement, and it is important that both parties understand their respective rights and responsibilities. In these Terms and Conditions, “you” or “your” means the customer, and “we”, “us”, or “our” means One Way America.
These Terms and Conditions may only be amended or varied with our prior written agreement.
1. OUR QUOTATION
Unless expressly stated otherwise in the quotation under “Inclusions”, our quotation excludes the following:
(a) Container security deposits, NVOCC charges, port terminal handling charges, and any other shipping line charges at destination.
(b) Commercial building insurance charges at the origin and destination addresses, where applicable.
(c) Customs or government inspections, duties, VAT, import taxes, or any other government taxes or charges at origin or destination, where applicable.
(d) Marine transit insurance premiums, calculated at the rate specified in the quotation based on the value declared by the customer on the insurance form.
(e) Port detention, congestion charges, and/or shipping line container demurrage charges at origin or destination, where applicable.
(f) Disassembly or assembly of new or flat-pack furniture, trampolines, or any other items requiring handyman or specialist services.
(g) Storage exceeding seven (7) days and warehouse handling charges at origin or destination, where applicable.
(h) Parking permits, parking fines, motorway or road tolls, congestion or similar access charges, where applicable.
(i) Collection services above the first floor at origin and delivery services above the ground floor at destination, unless expressly included in the quotation.
(j) External elevators, shuttle services, long-carry charges exceeding twenty (20) metres, or similar access-related services at origin or destination, where applicable.
(k) Special handling of pianos, motorcycles, safes, customer-packed boxes weighing more than 20 kg, or other heavy or specialist items where additional health and safety measures are required.
(l) Custom-made wooden crates or specialist crating for fragile items, including mirrors, pictures, glass tops, marble, stone, or similar items, where applicable.
(m) Increases in sea, road, or air freight rates, fuel surcharges, equipment surcharges, or other charges beyond our reasonable control arising after the quotation date, packing date, or collection date due to fluctuations in freight rates, equipment availability, fuel costs, or other circumstances outside our reasonable control.
2. TERMS AND CONDITIONS OF THE QUOTATION
(a) The quoted rate is valid for shipment taking place strictly within forty-five (45) days of the quotation issue date, unless otherwise agreed in writing.
(b) Payment terms: A deposit of forty percent (40%) is payable within three (3) days of booking. The remaining balance is payable within three (3) days following the packing or collection date, based on the final volume and/or weight collected. Payment may be made by bank transfer or credit card. Credit card payments may be subject to a processing fee as specified in the quotation.
(c) All payments must be made by bank transfer or credit card. Any applicable bank transfer, wire, currency conversion, or credit card processing fees shall be payable by you unless otherwise agreed in writing. If an invoice is not paid by its due date, we reserve the right to charge applicable late-payment interest, recovery costs, collection costs, and other charges permitted by applicable law.
(d) Insurance: Where transit insurance is arranged through us, the insurance coverage will be subject to the terms, conditions, exclusions, and duration specified by the relevant insurer. The customer is responsible for completing the insurance declaration accurately and completely. We shall not be responsible for a claim being rejected, reduced, or invalidated by the insurer because of inaccurate, incomplete, or misleading information supplied by the customer.
(e) Rates are estimates unless expressly stated otherwise. The final invoice may be adjusted based on the actual packed, collected, shipped, or stored volume and/or weight. Where the actual volume or weight differs materially from the original estimated, surveyed, or advised volume, the final price will be adjusted accordingly.
(f) Our rates may be adjusted to reflect changes in international currency exchange rates, national or international freight tariffs, fuel costs, port charges, or other applicable transportation costs arising after the quotation is issued or before the shipment is completed. Any applicable balance will be invoiced based on the relevant exchange rate and/or freight rate applicable at the time of shipment.
(g) All transit times are estimates and are not guaranteed by One Way America or its agents. Transit times, particularly for sea freight, may be affected by vessel schedules, container availability, trucking capacity, customs clearance, port congestion, weather, operational issues, or other circumstances outside our reasonable control. For shared-container shipments, customs clearance requirements and the availability of other consignments may also affect loading and delivery schedules.
(h) Unless otherwise stated in writing, the quotation provides for one delivery to a residential or commercial address with normal access in the destination city specified in the quotation. Delivery to a different address or additional delivery addresses will be subject to additional charges agreed in advance.
3. YOUR RESPONSIBILITIES
Except where caused by our negligence or other circumstances for which we are legally responsible, you will be responsible for any loss, damage, costs, or additional charges arising from the following:
(a) Declaring the value of the goods being removed, transported, or stored.
(b) Arranging adequate insurance coverage for goods submitted for removal, transit, and/or storage against appropriate insurable risks.
(c) Being present, or ensuring that an authorised representative is present, throughout the removal and taking reasonable steps to ensure that all goods intended for removal are collected and that no items are removed in error.
(d) Arranging appropriate protection for goods located in unoccupied or unattended premises, or premises where other persons, including tenants, contractors, builders, or workmen, are or may be present.
(e) Properly preparing, disconnecting, stabilising, and securing appliances and electronic equipment before removal where required.
(f) Emptying, properly defrosting, and cleaning refrigerators, freezers, and other appliances before removal. We shall not be responsible for their contents.
(g) Providing us with a valid contact address, telephone number, and email address for correspondence during the removal, transit, and/or storage of goods and notifying us promptly of any changes.
4. ITEMS EXCLUDED FROM REMOVAL OR STORAGE
Unless specifically agreed in writing, the following items must not be included in goods submitted for removal or storage:
(a) Jewellery, watches, trinkets, precious stones or metals, cash, deeds, securities, stamps, coins, or goods or collections of a similar nature.
(b) Prohibited, stolen, illegal, dangerous, damaging, or explosive goods, including drugs, gas cylinders, aerosols, paints, firearms, ammunition, or other hazardous materials.
(c) Plants or goods likely to attract vermin or pests or cause infestation.
(d) Refrigerated or frozen food or drink.
(e) Animals and their cages, tanks, or containers, including pets, birds, and fish.
(f) Goods requiring a special licence, permit, or government authorisation for export, import, transportation, or storage.
5. OWNERSHIP OF THE GOODS
By entering into this contract, you confirm that:
(a) The goods to be removed, transported, or stored are your property; or
(b) The person or persons who own or have an interest in the goods have authorised you to enter into this contract on their behalf and have been made aware of these Terms and Conditions.
You shall indemnify us against claims made by any third party arising from your failure to obtain the necessary authority or consent.
6. POSTPONEMENT OR CANCELLATION
If you postpone or cancel the removal or relocation services, we may charge cancellation or postponement fees depending on the notice provided.
Unless otherwise specified in the quotation:
(a) More than fourteen (14) days before the scheduled removal date: no cancellation charge, subject to any non-refundable third-party costs already incurred.
(b) Between seven (7) and fourteen (14) days before the scheduled removal date: up to forty percent (40%) of the total removal quotation.
(c) Less than seven (7) days before the scheduled removal date: up to fifty percent (50%) of the total removal quotation.
(d) Where specialist services, shipping bookings, storage, customs arrangements, transportation, or other third-party services have already been booked or incurred, such non-refundable costs may also be charged.
7. OUR LIABILITY FOR LOSS OR DAMAGE
Our liability for loss or damage to goods is limited as set out below, subject to applicable law.
You may request an increase in our contractual liability before the removal or storage begins, subject to our written agreement and any applicable additional charge.
(a) Where we are legally liable for loss of or damage to your goods, our liability will be limited to the lesser of the actual reasonable cost of repairing or replacing the affected item or the applicable liability limit specified in your quotation or contract.
Unless otherwise agreed in writing, our maximum contractual liability shall be US$25 per item.
(b) We may, at our discretion, repair or replace a damaged item. Where an item is repaired, we shall not be liable for any depreciation in its value unless required by applicable law.
(c) Subject to receiving an itemised inventory and declared values from you before the removal and/or storage begins, we may agree in writing to increase our contractual liability up to the value declared by you. Any increased liability is not insurance and does not replace or constitute an insurance policy. You are strongly advised to accept any insurance offered in our quotation or arrange suitable insurance independently.
For the purposes of this clause, an “item” means any individual article, suite, pair, set, complete case, carton, package, or other container.
7.1 Circumstances Excluded from Liability
Except to the extent caused by our negligence, wilful misconduct, or where liability cannot lawfully be excluded, we shall not be liable for loss, damage, or failure to deliver goods caused by:
I. Fire, regardless of the cause, except to the extent caused by our negligence.
II. War, invasion, acts of foreign enemies, hostilities, civil war, terrorism, rebellion, military action or coup, acts of God, industrial action, natural disasters, or other events beyond our reasonable control.
III. Normal wear and tear, natural or gradual deterioration, leakage, evaporation, or the inherent nature of perishable or unstable goods, including goods left inside furniture or appliances.
IV. Moths, vermin, insects, pests, or similar infestation.
V. Cleaning, repair, restoration, or other work carried out by third parties unless such work was performed by us.
VI. Goods contained within wardrobes, drawers, appliances, packages, bundles, cases, or other containers that were not both packed and unpacked by us, except where required otherwise by applicable law.
VII. Electrical or mechanical failure of any appliance, instrument, or equipment unless there is clear evidence of external physical impact caused by us.
VIII. Jewellery, watches, trinkets, precious stones or metals, cash, deeds, securities, stamps, coins, or goods or collections of a similar nature, unless full details and declared values have been provided to us in advance and we have expressly agreed in writing to accept responsibility for them.
IX. Goods that have a pre-existing defect, inherent defect, or structural weakness.
X. Animals, including pets, birds, fish, and their cages, tanks, or containers.
XI. Plants.
XII. Refrigerated or frozen food or drink.
7.2 Consequential Loss
Except where prohibited by applicable law or caused by our negligence or wilful misconduct, we shall not be liable for indirect, incidental, special, or consequential losses, including loss of income, business interruption, loss of opportunity, or other consequential costs arising from loss, damage, delay, or failure to deliver goods.
7.3 Employees and Subcontractors
To the extent permitted by applicable law, no employee, agent, subcontractor, or representative of One Way America shall have separate or personal liability to you for loss, damage, mis delivery, errors, or omissions arising under this contract beyond the liability accepted by One Way America under these Terms and Conditions.
8. TIME LIMIT FOR CLAIMS
(a) For goods delivered by us or our agents, you should inspect the goods promptly following delivery and notify us in writing of any visible loss, damage, or missing items within five (5) days of delivery.
(b) If you or your authorised representative collects goods from our warehouse or storage facility, any visible loss or damage should be recorded at the time the goods are handed over.
(c) Subject to applicable law, we will not be liable for loss or damage unless a claim is notified to us or our relevant international partner in writing as soon as the loss or damage is discovered, or ought reasonably to have been discovered, and in any event within seven (7) days following collection or delivery.
(d) The time limits stated in this clause are intended to allow us and our insurers to investigate claims promptly.
(e) Upon written request, we may, at our discretion, extend the applicable claim notification period were permitted by applicable law, provided that the request is received within the applicable period.
9. DELAYS IN TRANSIT
(a) Except where caused by our negligence or where otherwise required by applicable law, we shall not be liable for delays in transit because shipping schedules and transportation times may be affected by circumstances outside our reasonable control.
(b) If, through circumstances not caused by us, we are unable to deliver your goods, we may place the goods into appropriate storage. The relocation service may then be considered completed to the extent reasonably possible, and any additional services, including storage, handling, customs clearance, and subsequent delivery, may be charged to you.
10. DAMAGE TO PREMISES OR PROPERTY OTHER THAN GOODS
(a) We shall not be liable for damage to premises or property other than goods submitted for removal or storage unless the damage is caused by our negligence or other circumstances for which we are legally responsible.
(b) If damage occurs as a result of moving goods at your express instruction against our reasonable advice, and the damage was an inevitable consequence of following those instructions, we shall not be liable to the extent permitted by law.
(c) If you believe that we have caused damage to your premises or property other than the goods being removed or stored, you should record the damage on the relevant worksheet, inventory, delivery receipt, or other service documentation and notify us promptly.
11. OUR RIGHT TO RETAIN GOODS
To the extent permitted by applicable law, we shall have a lien or right to retain some or all of your goods until all outstanding charges owed to us have been paid.
This may include charges for removal, transportation, storage, handling, customs, insurance, administration, or other services provided under this or any other agreement with you.
While we retain your goods pending payment, you will remain responsible for applicable storage charges and other reasonable costs incurred by us.
Where permitted by law, if outstanding amounts remain unpaid after reasonable notice, we may take further action in respect of the goods, including sale or disposal, in accordance with applicable law.
12. OUR RIGHT TO SUBCONTRACT
(a) We reserve the right to subcontract some or all of the services to suitably qualified and reputable third parties.
(b) Where services are subcontracted, these Terms and Conditions will continue to apply to our relationship with you, subject to the terms of any applicable third-party services and mandatory legal requirements.
13. ROUTE AND METHOD OF SHIPPING
(a) Unless otherwise agreed in writing, we reserve the right to select the most appropriate and economical route, carrier, transportation method, port, warehouse, or service provider for your shipment.
(b) Unless specifically agreed otherwise in writing, available space, volume, or capacity in our vehicles, containers, warehouses, or other transportation equipment may be shared with consignments belonging to other customers.
14. ADVICE AND INFORMATION
Any advice, guidance, estimates, or information provided by One Way America is provided in good faith for the purpose of assisting the customer.
Unless expressly agreed otherwise in writing, such advice or information does not constitute a contractual guarantee of a particular outcome, delivery date, customs decision, transit time, or service result.
15. GOVERNING LAW
This contract shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which One Way America’s contracting entity is registered, unless otherwise required by applicable law or expressly agreed in writing.
Where mandatory consumer protection or other applicable laws provide you with additional rights or protections, those rights will not be excluded by this clause.
16. YOUR FORWARDING ADDRESS
If you place goods into storage, you must provide us with a valid postal address, telephone number, and email address for correspondence.
You must. notify us promptly of any change to your contact details.
17. INVENTORY OR RECEIPT OF GOODS
Where we prepare an inventory, packing list, receipt, or other record of the goods and provide it to you, you should review it carefully and notify us promptly of any errors or omissions.
Unless you notify us of an apparent error within a reasonable period, the inventory or receipt may be relied upon as an accurate record of the goods collected, subject to any discrepancies identified during packing, loading, delivery, or unpacking.
18. REVISION OF STORAGE CHARGES
We may periodically review and revise our storage charges.
Where required by applicable law or agreed under your storage contract, we will provide reasonable advance written notice of any increase in storage charges.
Following notice of an increase, we may require you to remove your goods from our custody and pay all outstanding amounts.
If you fail to pay outstanding charges, we may exercise our rights in respect of the goods, including sale or disposal, subject to applicable law and any required notices or procedures.
19. TERMINATION
If your account and payments are up to date, we will not terminate an ongoing storage arrangement without providing reasonable written notice, except where termination is permitted immediately under these Terms and Conditions or applicable law.
If you wish to terminate your storage arrangement, you must provide reasonable written notice in accordance with the applicable storage agreement.
Where we can release the goods earlier, we may do so provided that all applicable charges have been paid.
Storage charges will remain payable until the effective date of termination and/or release of the goods, as applicable.
20. HANDLING AND RELEASE CHARGES
If you make your own arrangements to collect goods from our warehouse or storage facility, we reserve the right to charge reasonable handling, preparation, administration, and release fees associated with preparing and handing over the goods.
Any such charges will be communicated to you were reasonably practicable before collection.
CONTACT DETAILS
One Way America
1201 North Market Street, Suite 111-K59
Wilmington, Delaware 19801
USA
Telephone: +1 434 227 8994
Email: marius@onewayamerica.com
Effective Date: 14 October 2026.
Last Updated: 14 October 2026.