Privacy Policy – One Way America

1. INTRODUCTION

One Way America (“One Way America”, “we”, “us” or “our”), with its US office located at:

Delaware, US Office
1201 North Market Street, Suite 111-K59
Wilmington, Delaware 19801
USA
Tel: +1 434 227 8994
Email: mobility@onewayamerica.com

is responsible for the processing of personal data collected through this website.

We are committed to protecting the privacy and security of your personal information. We will not knowingly request or collect personal information from children under the age of 16.

One Way America may engage third-party service providers to process personal data on our behalf. These service providers may include technology providers, professional advisers, communication providers, logistics partners, and other specialist service providers necessary to support our business operations and deliver our services. Such third parties will only process personal data in accordance with our instructions and applicable data protection laws.

One Way America is committed to respecting the privacy of your personal data. We treat all personal information you provide as confidential and process it only for legitimate and specified purposes and in accordance with applicable laws.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use our website or engage with our services.

Privacy and data protection are ongoing responsibilities. We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or applicable legal requirements. Where required by law, we will notify you of material changes and obtain any necessary consent.

2. LEGAL CONTEXT

One Way America is committed to complying with applicable data protection and privacy laws.

Where the processing of personal data is subject to the EU General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”), we will process personal data in accordance with the requirements of the GDPR.

The GDPR provides rules concerning the protection of individuals with regard to the processing of personal data and the free movement of such data.

For more information regarding the GDPR, please refer to the official European Union legislation website.

Where other privacy laws apply to your personal information, including applicable US federal or state privacy legislation, One Way America will process your information in accordance with those applicable requirements.

3. DATA PROTECTION CONTACT

For questions concerning the processing of your personal information, privacy practices, or the exercise of your data protection rights, you may contact us using the following details:

One Way America
Delaware, US Office
1201 North Market Street, Suite 111-K59
Wilmington, Delaware 19801
USA
Tel: +1 434 227 8994
Email: mobility@onewayamerica.com

Where applicable, if One Way America has appointed a Data Protection Officer, enquiries concerning data protection may also be directed to that individual using the contact details provided above.

4. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

Personal Information We Collect

Depending on how you interact with our website and services, we may collect, store, and use the following categories of personal information:

Your name and contact details, including email address, telephone number, postal address, and country of residence.
Information you provide when requesting information about our relocation and mobility services.
Information you provide when completing forms, making enquiries, requesting consultations, or communicating with us.
Information relating to your relocation requirements, preferences, destination, household, family members, or other information necessary to provide our services.
Information contained in communications you send to us, including correspondence, enquiries, and related communication data.
Technical information relating to your use of our website, including IP address, browser type and version, operating system, geographic location, referral source, visit duration, page views, and website navigation.
Information collected through cookies and similar technologies, where applicable.
Any other information you voluntarily provide to us.

Purposes for Using Your Personal Information

Depending on our relationship with you, we may use your personal information for the following purposes:

Responding to enquiries and providing services

Where you contact us through our website, by email, telephone, or other means, we may process your name, contact details, location, relocation requirements, and other information you provide to:

Respond to your enquiries.
Arrange consultations, meetings, or calls.
Prepare proposals or quotations.
Provide relocation and mobility services.
Communicate with you regarding your relocation.
Manage our relationship with you.

Performance of a contract

Where you engage One Way America to provide services, we may process personal information necessary to enter into and perform our contractual relationship with you.

This may include your name, contact information, address, identification information where necessary, payment information, relocation requirements, and other information required to deliver our services.

Marketing and communications

Where permitted by applicable law, and where necessary based on your consent or another lawful basis, we may use your personal information to:

Send information about our services.
Provide newsletters or other marketing communications.
Inform you about relevant developments, services, or events.
Improve and personalise our communications.
Conduct marketing analysis and research.
Understand how visitors interact with our website and communications.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us directly.

Website security and fraud prevention

We may process technical and other information to maintain the security and integrity of our website and systems, prevent fraud or misuse, protect our business and users, and investigate potential security incidents.

5. DISCLOSURE AND TRANSFER OF PERSONAL INFORMATION

One Way America may share personal information with selected third parties where necessary to provide our services, operate our business, or comply with legal obligations.

These third parties may include:

Professional advisers and consultants.
Technology and IT service providers.
Website, hosting, and communications providers.
Payment and financial service providers.
Logistics, relocation, and destination service partners.
Auditors and professional service providers.
Government authorities, regulators, or law enforcement agencies where legally required.
Other service providers acting on our behalf.

We seek to ensure that third parties who process personal information on our behalf apply appropriate safeguards and use such information only for authorised purposes.

International Transfers

Because One Way America operates internationally and may work with clients, suppliers, and service providers in different countries, your personal information may be transferred to and processed in countries outside the country in which you reside.

Where applicable, we will take appropriate steps to ensure that international transfers of personal information are carried out in accordance with applicable data protection laws and that appropriate safeguards are in place.

We may also disclose personal information where required:

By applicable law or regulation.
In response to a lawful request from a government authority or regulator.
In connection with actual or potential legal proceedings.
To establish, exercise, or defend our legal rights.
To prevent fraud or other unlawful activity.
To protect the rights, safety, or property of One Way America, our clients, employees, or other individuals.

6. YOUR RIGHTS

Depending on your location and the laws applicable to your personal information, you may have certain rights regarding your personal data.

These may include the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information, subject to applicable legal exceptions.
Request restriction of certain processing.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of direct marketing communications.
Request portability of your personal information where applicable.
Lodge a complaint with the relevant data protection or privacy regulator.

If you are located in a jurisdiction that provides additional privacy rights, you may have additional rights under the applicable legislation.

To exercise your rights or ask questions about how your personal information is processed, please contact us using the details provided in Section 3 of this Privacy Policy.

We may need to verify your identity before fulfilling certain requests, as permitted or required by applicable law.

7. PERSONAL INFORMATION RETENTION

One Way America will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, comply with legal and regulatory obligations, resolve disputes, and enforce agreements.

The length of time we retain information will depend on the nature of the information, the purpose for which it was collected, our relationship with you, and applicable legal requirements.

Where personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it, subject to applicable legal and regulatory requirements.

8. PERSONAL INFORMATION SECURITY

One Way America takes reasonable technical, administrative, and organisational measures designed to protect personal information against unauthorised access, use, alteration, disclosure, loss, or destruction.

Access to personal information is limited to employees, contractors, and service providers who require access for legitimate business purposes.

We regularly review our security practices and take reasonable steps to maintain appropriate safeguards.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee its absolute security.

If we become aware of a security incident involving personal information, we will take appropriate steps to investigate, contain, and remediate the incident and provide notifications where required by applicable law.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, privacy practices, or applicable laws.

Any updated version will be published on this website with an updated effective date, where appropriate.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, platforms, or services.

One Way America does not control and is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

11. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, maintain security, and support marketing and analytics activities.

Cookies may collect information such as:

IP address.
Browser type.
Operating system.
Pages visited.
Time spent on the website.
Referral source.
Website interactions.
Device information.

Where required by applicable law, we will request your consent before placing or using non-essential cookies.

You may be able to manage or disable cookies through your browser settings or through any cookie-management tool provided on our website.

For more information, please refer to our separate Cookie Policy.

12. WEBSITE SECURITY

While One Way America takes reasonable measures to protect its website, systems, and communications, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

We therefore cannot guarantee the absolute security of information transmitted to us through the Internet.

We maintain technical, organisational, and procedural safeguards designed to protect our website, email systems, databases, and other technology from unauthorised access, misuse, loss, alteration, or disclosure.

Where we become aware of an unauthorised access or security incident, we will take appropriate steps to investigate and address the incident and notify relevant authorities or affected individuals where required by applicable law.

13. QUESTIONS, NOTICES AND COMPLAINTS

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is being processed, please contact us: